Broker success depends on IT skills
Katherine Blackler examines the options available for brokers wanting to invest in business-critical information technology training for their staff members.
According to a survey undertaken by business consultancy Waterface on behalf of Aon, the majority of brokers are now doing business electronically, with 73% having increased their use of e-placement support tools over the past year. Because the majority of office-based broker employees use information technology for most of their working days, their IT savoir-faire is a significant factor in a business' success. Therefore, appropriate IT skills and knowledge are fundamental for staff at all
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