Indecent electronic proposals

Obtaining quotations and applying for insurance online or via other electronic processes can lead to misinterpretation or misrepresentation of a client's needs and personal details

The Court of Appeal has again emphasised - in the recent case of Whitlam v. Hazel - the importance of brokers making sure that questions in proposal forms are answered accurately and completely.

The claimant, Mr Whitlam, applied for motor insurance. He was working full-time at a sports shop connected with a golf course. He had applied to train as a golf professional and played in amateur tournaments in his own time.

He gave his broker a hand-written proposal form, in which he described his

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The growing role for brokers in fighting insurance fraud

With reports of fraud escalating in terms of value or number, the role of brokers in combatting these crimes should not be underestimated. Edward Murray looks at the controls, validation tools and processes being implemented to support both detection and prevention.

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