End of Year Review 2025: Commercial Express’ Duncan Pritchard
Commercial Express founder and managing director Duncan Pritchard bemoans inconsistent claims service and suggests ‘Rizzilience: Confidence in a Changing Market’ for the 2026 Biba Conference theme.
What has been your insurance/broking related highlight of 2025?Our highlight has been the continued growth of Commercial Express while improving the broker journey across the board.
Enhancements to our trading platform have reduced referrals and expedited service, while our strengthened claims proposition, in partnership with our TPA, has delivered a faster and more transparent experience. Broker feedback from our latest survey shows these changes are really making a difference, and that has been
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on People
Q&A: Pen’s Nick Wright
Nick Wright, chief business development officer at Pen Underwriting, tackles its recent M&A quietness, capacity in the market and the benefits to brokers from niche products. He updates on the goal of hitting £1.75bn GWP by 2030, streamlining its agency base and shares why he thinks the Gallagher-owned MGA will “go from strength to strength”.
McCafferty leaves chair role at BDH
Brendan McCafferty has left Top 100 Broker BDH, Insurance Age can reveal, with the business confirming it was an ‘amicable’ departure and there are no plans to replace the now former chair.
Aon leader Kus named new chair of Liiba
Tracy-Lee Kus, CEO of Aon’s global broking centre, has been appointed chair of the London and International Insurance Brokers’ Association succeeding Howden’s Andy Bragoli.
JMG recruits Cunis from Gallagher to lead on private clients
Andrew Cunis has left Gallagher to join JMG Group in May as CEO of private clients, Insurance Age can reveal.
Ex-Howden boss heads team of 14 at new cyber broker
Sodalis Capital, the recently created investment venture focused on international insurance intermediaries, has launched its first broking start-up in Brecon Specialty.
H&H promotes Kally Shane to lead insurance business
Kally Shane has been promoted to head of H&H Insurance Brokers having progressed through the business in increasingly senior roles after joining as a trainee 16 years ago.
People Moves: 2 – 6 March 2026
Follow the latest personnel moves in insurance.
Chris Knight succeeds Brewis as FCA insurance director
The Financial Conduct Authority has recruited Chris Knight to take on the director of insurance role within its supervision, policy and competition division starting July 2026.