Complaints data reveals insurers do it better
Results from the Ombudsman shows banks come a poor second in their handling of customer complaints
The Financial Ombudsman Service has revealed that banks have consistently fallen short in their handling of customer complaints in comparison to general insurers.
For the first time complaints data, individually naming and shaming banks, insurance companies and investment firms, has shown 98% of general insurance complaints against Barclays Bank and Northern Rock have been decided in the customer's favour.
The results showed Barclays also had 2085 new complaint cases under the Ombudsman's
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