FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
Which? submitted the super-complaint in September arguing “consumers cannot afford to wait any longer for action to fix the broken home and travel insurance markets”.
The main areas of focus were: poor claims-handling; inappropriate sales processes; and a lack of application and enforcement of FCA rules and other relevant law.
It was the first super-complaint from the consumer champions since 2016 when it targeted the banking industry.
In its immediate reaction, the FCA highlighted it had already
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