Allianz’s Graham Gibson reviews 2016 and looks ahead to 2017


What was the most shocking insurance event of 2016?
The devastating levels of damage caused by severe weather which began last December and continued into early 2016.

I believe as an industry we had learnt from past events and responded well during challenging circumstances.

I am particular proud of our Allianz claims team, who ensured that within two hours of claims coming in, 95% of our customers had an appointment confirmed with an Allianz representative.

Since then our priority has been

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