Allianz’s Graham Gibson reviews 2016 and looks ahead to 2017

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What was the most shocking insurance event of 2016?
The devastating levels of damage caused by severe weather which began last December and continued into early 2016.

I believe as an industry we had learnt from past events and responded well during challenging circumstances.

I am particular proud of our Allianz claims team, who ensured that within two hours of claims coming in, 95% of our customers had an appointment confirmed with an Allianz representative.

Since then our priority has been

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