Reportage - insurer service: Less is more

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In a recent interview, the Dragon's Den entrepreneur James Caan was asked whether he banked online. "Why," he asked, "should I do that?" Instead, he deals with a private bank that gives him excellent service. He meets regularly with his bank manager, who knows the names of his wife and children, and he is able to negotiate the terms of his account on a personal and flexible basis.

It is strange, and even sad, that this level of service has disappeared from the banking world for everyday

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