FSA in private investigator probe


The Financial Services Authority (FSA) is conducting a review into the use of private investigators by insurance firms.

The regulator said the issue had come to light through the use of market intelligence, industry sources, reports in the media, and customer experience.

It added that reports suggest "there is a potential for poor practice".

The FSA will request information from insurance firms about how they use private investigators before determining what further steps need to be taken.

The regulator explained this might include insurance company visits to look in more detail at the controls operated by them.

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