FSA publishes mis-selling and incentive scheme guidance
The regulator confirmed it had "clarified the wording" in some areas and provided examples of good and bad practice.
It stated that the guidance applies to all firms that deal with consumers and have sales staff or advisers who are part of an incentive scheme.
Review
In September 2012 the FSA issued a review of sales incentives and asked for feedback on proposed guidance.
This included insurers, banks, building societies and investment firms.
FSA MD and Financial Conduct Authority CEO-designate
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