Which? accuses insurers of taking consumers for a ride


The group reviewed the terms and conditions of 39 car insurers and 34 home insurers and reported that customers are facing “exorbitant” charges to make straightforward changes to policies.

Which? gave the example of both Axa and Swiftcover charging a flat fee of £30 to update address details or change a vehicle, and highlighted the fact that 50plus Insurance Services and Hastings customers face renewal fees of £10 and £5 respectively.

According to the consumer group “a number of insurers charge

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: