Report by Pitney Bowes

For the first time ever insurers are devoting more of their marketing budget to existing customers than to prospecting activity, according to a report by mailing messaging specialist Pitney Bowes. It claims that the insurance industry allocates 52% of its marketing budget to communicating with existing customers. This has risen from 41% in 2003. The 2005 survey targeted marketers from a sample of the UK's top 1,000 companies.