Credit card fraud cost £428m in 2006, almost 50% of which was card-not-present fraud, up 16% on 2005. In response to this and other high profile abuses taking place in UK call centres, OutRight has installed lockers for all operational staff to keep their personal possessions, including mobiles and electronic devices away from the call centre area.
Additional measures adopted by OutRight to ensure protection of customer information are:
• 100% document scanning
• All original documents are