Giving credit where it's due

How has the relationship between insurers and credit-hire organisations (CHOs) come to this?

Roy: The cost to the industry has brought this problem to the fore. In a situation where 10% of each premium is being spent on credit-hire costs, it will be on the agenda of many chief executives.

Nicholas: The industry has been generalised in this instance but there are different types of providers - some good and some that are trying to push the limits. We should debate the principle behind the General

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