Lost in translation?


On the whole, businesses tend not to view themselves in terms of market segment, such as small-to-medium-sized or middle-market.

However historically the insurance market has taken that more general approach, which has led to a level of disconnect between broker, insurer and customer.

Indeed, corporates do not pigeon-hole themselves according to the size of their organisation, but prefer to identify their organisations in terms of their specific sector and the products and services they provide.