The march of progress

A recent survey by Norwich Union found that 50% of small and medium sized enterprises (SMEs) said they would be happy to receive their business documents electronically. The question is, does this represent a disappointing figure for the increasingly technology-friendly insurance industry?

Simon Briault, a spokesperson for the Federation of Small Businesses, says the 50% figure is "not necessarily a surprise". He explains: "Some small businesses are concerned about security and are still more