Public enemy?

Nearly everyone in the insurance market must surely by now be aware that the industry is rapidly becoming a pariah in the eyes of the British public.

2003 has already seen the front page of a leading tabloid splashing the story of a women who was "left with a £315,000 hospital bill after insurers refused to pay" with regard to a travel policy sold by a leading bank, and the following edition drummed up another two tales of woe over claims turned down by the same firm.

The high-profile scandals of