Soundbytes - Paul Nevelos, director of customer services, InsurE-com
What does the solution do?
The online self-service module enables intermediaries to submit, track and update all their customer support queries and incidents through a purpose built online facility via insurE-com's website.
How does it work?
Intermediaries can view current support incidents; create new support incidents and attach files to it; choose from a range of priority values; add further information to an existing incident log and add or amend contact and company details
What are the main
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