Soundbytes - Paul Nevelos, director of customer services, InsurE-com

What does the solution do?

The online self-service module enables intermediaries to submit, track and update all their customer support queries and incidents through a purpose built online facility via insurE-com's website.

How does it work?

Intermediaries can view current support incidents; create new support incidents and attach files to it; choose from a range of priority values; add further information to an existing incident log and add or amend contact and company details

What are the main

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