How could insurers improve their service to brokers?

Insurance Age staff
01 Apr 2006

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"Employ staff with insurance experience and stop sending everything overseas"

- "Better telephone response times and more knowledgeable staff"

- "More prompt responses would aid us to abide by our Treating Customers Fairly model; too many changes in personnel - no continuity of dealing with the same clients; lack of knowledge/experience"

- "Become more broker-oriented. I think that more needs to be done with bespoke quotations to beat the direct writer, and a computer-generated price will never

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