Accident Management - When it comes to the crunch

Pat Smith surveys the populous road-accident claims-managementmarketplace, and warns brokers looking to outsource this part of theirservice proposition to be extremely selective about the partners theychoose

There is no shortage of accident management services available tobrokers and their commercial clients in the UK market. Providers are oftenselected on price, given that basic processes are generic, and businessrelationships tend to focus upon the allocation and management ofrepairers, as that often has a bearing on the way the service will befunded.

However, too often, the issues that are most critical to the client arenot recognised at the point of launching an accident management solution -and