A journey of discovery

Liability adjusters have gone through a period of rapid change in the past two years, and are increasingly handling the whole claims process for insurer clients. Liz Booth examines the implications and looks at where liability adjusters will be left when the dust settles

The past couple of years has seen plenty of activity in the liability markets as premiums have risen dramatically and insureds have often taken on large deductibles to lessen the renewals burden.

Capacity has also been shifting as players enter and leave the classes but the pressure on claims has remained as the cost of claims continues to escalate both in terms of frequency and in value.

Liability adjusters have long specialised in investigating these claims but the past couple of years have seen