Broker comments on the claims function

"We suffer because of insurers and loss adjusters attitudes and poor levels of response and service"

- "Call centres, especially Indian call centres are a source of complaints for clients and frustration and extra work for brokers"

- "It is still worrying the number of claims with a fraudulent content - ie motor personal injury claims from parties who where not in a vehicle at the time of the accident"

- "With the increase in direct offerings, this is one area where we can provide an added

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: