Broker comments on the claims function

"We suffer because of insurers and loss adjusters attitudes and poor levels of response and service"

- "Call centres, especially Indian call centres are a source of complaints for clients and frustration and extra work for brokers"

- "It is still worrying the number of claims with a fraudulent content - ie motor personal injury claims from parties who where not in a vehicle at the time of the accident"

- "With the increase in direct offerings, this is one area where we can provide an added valu

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