Losing track

Using the internet to boost insurance sales is not a new concept, particularly in personal lines, but when it comes to using web-based technology to track claims, some would argue that it is still only just taking off.

Claims tracking has proved to be a bone of contention for brokers over the years. While they hardly make any direct money out of the process, with all-important renewals in mind they have to supply a satisfactory level of service to customers. Unfortunately, up to now the only way

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