Call-centre lie detectors 'to become widespread'

'Lie detectors', or voice stress analysis technology, will become commonplace over the coming year as the industry launches its biggest crackdown on claims fraud yet, according to analysts Datamonitor.

Groupama, Esure and Fortis have all confirmed plans to install the technology, which detects and analyses changes in the sound and patterns of speech, on their telephone systems. The report claims that the industry is clearly overcoming its initial misgivings about a tool that was widely

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: