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ICO fines broker Our Vault £70,000

Cash

Watchdog says broker made over 55,000 nuisance phone calls in 2016.

Chorley-based broker Our Vault has been fined £70,000 by the Information Commissioner’s Office (ICO) after making 55,534 nuisance phone calls.

The ICO stated it had issued an Enforcement Notice to the broker, ordering it to stop its illegal marketing activity.

According to the statement Our Vault had contacted people who had registered with the Telephone Preference Service (TPS) and had not been consented to being contacted by the company.

The ICO detailed that despite claiming that its

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