Blog: Is the industry focusing enough on customer needs?
Nic Brown, of Markel, argues that meeting the needs of customers may have slipped as a priority for the industry during the current hardening market and rising premium inflation.
Much has been said and written around the insurance sectors’ actions during the pandemic.
The test case brought by the Financial Conduct Authority over the business interruption claims and policy wordings did much to damage the industry’s reputation in the eyes of the customer.
While the BI debate continues and rates in certain sectors have caused markets to become incredibly difficult for brokers and their clients, the issue of whether the industry is fully focussed on meeting the needs of
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