Blog: Is the industry focusing enough on customer needs?
Nic Brown, of Markel, argues that meeting the needs of customers may have slipped as a priority for the industry during the current hardening market and rising premium inflation.
Much has been said and written around the insurance sectors’ actions during the pandemic.
The test case brought by the Financial Conduct Authority over the business interruption claims and policy wordings did much to damage the industry’s reputation in the eyes of the customer.
While the BI debate continues and rates in certain sectors have caused markets to become incredibly difficult for brokers and their clients, the issue of whether the industry is fully focussed on meeting the needs of
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Voices
SMEs to step up cyber defences as over half experience cyber attack in past year
Hiscox has reported 94% of SMEs surveyed are stepping up their cyber defences and are planning to boost their investment in cyber security over the next 12 months, as 59% of respondents said they experienced a cyber attack in the past year.
Lycetts to invest more in technology, with opportunities in softening market – Barclay
Ian Barclay, CEO of Lycetts, told Insurance Age the broker is investing in technology whilst keeping face-to-face relationships with clients, as he sees opportunities in a softening market.
Broking Success: One team
James Godsall, managing director of generalist broker Jukes Insurance, on bringing teams together and maintaining a high street-type presence while moving the broker to 50/50 commercial and personal lines.
Interview: Emma Rawlinson, CEO of Markerstudy Distribution
After four job titles in just 12 months, Markerstudy Distribution CEO Emma Rawlinson tells Insurance Age about what comes next on brands, growth, acquisitions and more for the multi-billion-pound business as the Atlanta integration proceeds at pace.
Interview: Keith Hector, Covéa
Keith Hector, commercial lines director at Covéa, looks to make e-trade limits more flexible, highlights “buoyant” schemes business, and teases new products as he targets £200m GWP in 2025.
Meet the MGA: Arkel
Chief underwriting officer Kris Lee outlines why data and people are key to Arkel’s success, none more than recent recruits Matthew Donaldson and Steve Lewis, and how its ‘dream team’ will take it to new heights in a ‘pivotal’ 2025 as it aims to become a multi-line, digitally led £100m MGA.
Cotty eyes Bristol becoming Thomas Carroll’s largest region
Gareth Cotty, group chief commercial officer at Thomas Carroll, details the agility in being independent, opportunities for the Bristol office to become its largest region, and notes further buys and office expansions are not off the table.
Ageas’ Middle and Beckett on staying strong with broker growth ambitions amid deals
Ageas’ plans are “as strong as ever” when it comes to broker growth and the ongoing deals will not be a distraction, its bosses have promised the sector as they flagged home insurance expansion as a key priority.