Firms received 3.04m complaints in second half of 2016, says FCA

complaint

The Financial Conduct Authority (FCA) has stated that 3.04m complaints were reported by firms in the second half of 2016.

The regulator published data on the number of complaints reported, highlighting that it is higher than previous reporting periods because of new rules which came into force on 30 June 2016.

According to the watchdog the data reflected that under the new rules financial services firms have longer to resolve complaints less formally.

Firms now have three days to address a co

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