Proving competence without a standard point of reference

Q: How can I prove my staff are competent if the Financial Services Authority does not insist on benchmark exams?

A: The Financial Services Authority seeks to ensure that the right thing is being done and also that it can be proved to be being done.

On one hand, the organisation is trying not to be prescriptive but on the other it is giving the insurance industry enough rope to hang itself.

However, while the responsibility for training staff is now overt and necessary, it has always been good

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