Travel broker criticises small print in abandonment policies


Commenting on insurers' policies towards claims from the volcano disruption Peter Hayman, managing director of specialist travel insurance broker PJ Hayman, has told "Some are saying this is a weather event and some are not; there are different views out there. One of the key issues is delay abandonment, some say you have to check in, but if you can't what is the customer supposed to do about it? I think there might be cases going to the ombudsman. An insurer shouldn't be able to

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