Terry Wellard.
Competitive pressures should be raising service standards in the industry, but today's insurers are fighting a losing battle.
Forgive me for having my two-penn'orth in the great debate over thepoor service standards provided by general insurers to the broking
fraternity, but my own company's reputation is suffering as a result of
back-logs in processing.
Fortunately, as a wholesaler we are predominantly transacting business on
behalf of like-minded contemporaries who understand our dilemma. No one is
immune from this malaise and while you can register your dissatisfaction,
I believe insurers do not readily have the
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