Chris Hanks.
The need to improve insurers' service levels, which is critical in their relationship with brokers, is in the news once again.
The recent CII Conference highlighted service (or lack of it!) fromgeneral insurers to their brokers.
Despite many denials, these service levels have fallen further from a
generally low starting point.
Traditionally, good service has underpinned a thriving partnership between
insurer and broker. It plays a pivotal role when brokers choose the
insurers they support, and is benchmarked on critical factors, such as the
quality of underwriting decisions, speed of quote turnaround and the
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