The emergency services.

Increased competition to retain business in the personal lines sector
is placing loss adjusters under more pressure than ever to achieve better
service standards. Policyholders now expect a great deal from an insurance
policy and according to Paul Wright, director at Ellis & Buckle, the
claims handling response has become the "acid test of the insurer/broker's
ability to deliver the promise".

Service has been the buzz word in the loss adjusting industry for the last
few years. As settlement times

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