Service levels drop as insurers de-skill.
Speakers at the CII conference called for the industry to ensure it has the skills to provide the best service in this time of mergers, says Shona Cronin.
Does the insurance industry have the right skills to contend with theconvergence of the financial services sector? This was the contentious
topic chosen for the key debate at the Chartered Insurance Institute's
conference, held in Harrogate last month.
The resounding response to this question was no, from both the delegates
and the panel, which consisted of: Andy Homer, chief executive Axa
Insurance; Simon Bolam, British Insurance Brokers Association; Andrew
Lund, outgoing president of the CII
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- Wakam receives PRA approval for new £500m GWP UK insurer
- Aviva’s David Martin on the art of the possible
- Brokers push for more from RSA/NIG