Insurers focus on e-commerce drive.
Electronic commerce has failed to reduce costs as much as insurers hoped because intermediaries and ...
Electronic commerce has failed to reduce costs as much as insurershoped because intermediaries and customers have not embraced the online
experience, according to a report from Cap Gemini Ernst & Young.
Insurers have now slashed their cost reduction forecasts to a third of
that predicted last year, citing "failure to migrate clients" and "lower
than expected customer usage".
Intermediaries are now the main focus of insurers' e-commerce ambitions,
with 55% of the insurers e-commerce budget now
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