A handle on complaints
Walter Merricks, chief ombudsman of the Financial Ombudsman Service, believes in a level playing field for consumers and companies alike but is keen to stress that the FOS is not merely a people's champion. Nicolle Farthing reports
Walter Merricks, chief ombudsman of the Financial Ombudsman Service, has had a wide-ranging career. He has worked as a solicitor, university lecturer, legal journalist and broadcaster, as well as an insurance ombudsman. Although varied, he says his various appointments have always had a common theme - improving access to and the administration of justice.
He is, however, keen to point out that the FOS is not a people's champion. "We do not act on behalf of the consumer. We resolve
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