A handle on complaints

pro_1_gif

Walter Merricks, chief ombudsman of the Financial Ombudsman Service, believes in a level playing field for consumers and companies alike but is keen to stress that the FOS is not merely a people's champion. Nicolle Farthing reports

Walter Merricks, chief ombudsman of the Financial Ombudsman Service, has had a wide-ranging career. He has worked as a solicitor, university lecturer, legal journalist and broadcaster, as well as an insurance ombudsman. Although varied, he says his various appointments have always had a common theme - improving access to and the administration of justice.

He is, however, keen to point out that the FOS is not a people's champion. "We do not act on behalf of the consumer. We resolve

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: