An increasingly bespoke relationship

Brokers and loss adjusters are forging closer links and the changing nature of their relationship is providing opportunities for both parties, writes Edward Murray

The need to handle claims quickly, effectively and professionally has always existed, yet the profession's views on how best to do this have altered dramatically with the passage of time.

In recent years, there has been a move by adjusters to court the broker market actively and seek its support in gaining nominations as the preferred firm to deal with specific clients and their claims.

It is not that the adjusting profession wants to move away completely from the volume agreements that many