FCA claims data shows customers get a ‘far better outcome’ via advised broking - Blanc

Peter Blanc

The FCA’s claims data on personal lines shows customers get a ‘far better outcome’ when taking advice through brokers, according to Aston Lark chief executive Peter Blanc.

The FCA earlier this month released a slug of claims data across motor, home, travel, GAP and legal expenses.

The figures on home insurance have captured the most attention, with claims acceptance rates showing some big variations between insurance companies.

For example, Zurich, is one of the highest performers in buildings, which had a 85% to 90% claims acceptance rate. This was between 20% and 25% better than some of its closest rivals such as Ageas, AXA UK and LV=.

Blanc said his main

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