Blog: We’re at a turning point for insurance payments?


Many industries have been permanently altered by the Covid-19 pandemic and the resulting impact on consumer expectations.

But we know the effect on insurance has been more pronounced than most. Not only did insurers’ profits take a severe hit due to the pandemic, but also the way their customers behaviour changed meant that insurance providers are under severe pressure to offer more flexible products.

But it isn’t only Covid-19 that has pressed the acceleration pedal on change. Consumer

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