Axa
Axa comes bottom of the insurer league in IIB service level survey
Axa has ranked last in the Institute of Insurance Brokers' (IIB) service level poll - falling margin...
The industry's empty promises
The industry must raise its customer service standards in line with today's modern, 24/7 world if it is to shake off its poor reputation for policy wording and claims payouts, argues Paul Meehan
Question hangs over results
Several insurer chief executives were being coy with me over the amount of reserve releases propping...
Fortis and UKU in five-year deal
Fortis Insurance and UK Underwriting (UKU) have announced a five-year partnership, with an annual va...
Norwich Union purges commercial book as market rates show hardening
Norwich Union (NU) is purging its insurance portfolio of poorly performing business as other large c...
Can clubs still cut the mustard?
We seem to be seeing a revival of clubs for independent brokers. Aviva has put a great deal of resou...
Tough at the top
Martin Friel chairs an in-depth power hour that covers burning issues from recruitment, the state of the regional market in Ipswich, the national picture for insurers and brokers and how the industry will exit its current phase in the cycle
At the crossroads
Imarket
Robin Lucas - A measured approach
Andrew Tjaardstra meets Robin Lucas, managing director at Lucas Fettes and Partners, to find out how he intends to grow his business after a deal with Oval fell through earlier in the year following the retirement of founding partner David Fettes last…
Axa to focus on intermediaries and reduce headcount in major refocus
Axa Insurance is set to stop promoting its direct brand and emphasise intermediary sales as part of a major refocus of its personal insurance business. The insurer is also planning to reduce its head count by 700 by 2006, including another tranche of…
Crawford and Axa secure partnership
Crawford & Company has secured a prominent role within the claims supply chain of Axa over the next two years. Ian Muress, CEO of the United Kingdom division of Crawford stated, “we will contract on the basis of being the sole loss adjuster supplier of…
AXA confirms new loss adjusting panel
Following an intensive review, AXA has announced its futureloss adjusting partners. Cunningham Lindsey, GAB Robins and Crawfords have been selected to form a long-term partnership with AXA. The new arrangements will be implemented in early 2004 and will…
City round-up
Axa's UK and Ireland insurance operation recorded an increase in earnings for the first six months o...