Seeking fair counsel
Q. The Financial Services Authority will provide advice to small firms in order to meet new treating customers fairly requirements. Should I wait for their advice?
The FSA has given firms until the end of March 2008 to set up TCF measurement systems so that by December 2008 you will be able to prove you are treating your customers fairly in the majority of cases.
Part of its focus will be on the management culture within firms, so your staff should continue to make sure that TCF is embedded into everything the firm does.
The help means the watchdog will be increasing its contact with small firms to accelerate progress towards meeting the deadlines. This
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