Stay focused

The lines have blurred over what a good claims service should provide, and firms need to consider more than just costs when handling claims. Martin Friel gets up close and personal and explains why brokers should not lose sight of the crucial role they play

There have been many high-profile casualties in the current market, but one of the most crucial is the impact that decreasing profitability has had on the level of claims service that brokers can provide. Claims managers and their accompanying teams do not come free - or cheap - and claims departments are often the first area to feel the pinch when brokers are forced to streamline their operations. So how can brokers maintain a quality level of service in the midst of these financial