Insurance industry must do more on TCF
“The insurance industry still needs to do more to ensure it treats customers fairly if it is to meet the FSA’s TCF deadline in December,” says Mark Roberts, head of financial regulation at the ifs School of Finance.
By the end of December 2008 all insurance firms are expected to be able to demonstrate that they are consistently treating their customers fairly.
The comments echo those made by ABI chairman Archie Kane, in a customer focused speech made at the ABI dinner earlier this month.
Mr Kane said, “As an industry, we have a responsibility, indeed a fundamental duty, to meet our customers needs – after all, without customers we simply fail to exist….we must encourage customer confidence and build
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- Zurich strikes five-year capacity deal with MGA Freedom Services
- Aviva to open branches in Chelmsford and Southampton
- Dual to open two UK offices as McGinn’s regional push gathers pace