News
SSP admits some restoration promises were "premature"
Software company remains silent on timeline for bringing all users back online.
Brokers remain offline 11 days after SSP outage
Brokers still unsure when they will be able to work and reports suggest SSP has suffered a further glitch.
Document details Acturis' power outage and response
Software house said it was disappointed by the outage, restored service within two hours and has increased the number of back-up generators.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
SSP confirms some brokers are online again
Software provider is now contacting those customers whose systems are becoming available.
Tasker buys Enni-Scheme
Staff and customers will transfer to Tasker’s office in Kent.
Bollington Insurance Brokers posts slight fall in profits for 2015
Broker's turnover improved to £11.88m.
Lloyd’s in Brexit exit threat
John Nelson warns that Lloyd’s might “vote with its feet” following uncertainty over passporting rights following the Brexit vote.
Meet the techies: Matt Poll
Matt Poll, founder and CEO of Neos, talks us through his work in the Insurtech space and why insurance needs to catch up.
SSP tries to restore service in alternate site
Software house said it was focusing on completing the unpacking of data as quickly as possible.
#Insagepeople: 05 September - 11 September 2016
Keep up to date with who is where in the world of insurance with our live updates.
Integro buys Insurance Revolution
Broker adds capability with New York purchase.
SSP says it will remove brokers from FCA-requested list
Software house admits that FCA has asked for a list of brokers affected by outage but offers firms the chance to be removed from the list.
Biba open to support members in SSP saga
Trade body commits to further investigations over business continuity planning.
SSP suffers new hardware failure overnight
Software house warns data recovery will take some time and services unlikely to be restored today (2 September).
Quizzical questions: 2 September 2016
Test your knowledge of the week's news with our topical news quiz.
Broking Break: Your top five of the week
The ongoing suffering of SSP users has dominated the market news this week with reader clicks giving the issue a clean sweep of the top 5 most read.
SSP apologises to extremely frustrated customers
Technology company confirms work undertaken with MIB and insurer partners to agree emergency processes.
Insurers rally to support SSP brokers
Providers and wider industry confirm backing for troubled brokers affected by the outage.
One Insurance Solution picks i-Wonder service for taxi
Company to utilise broker facing comparison platform.
MIB pledges support amid continuing SSP confusion
The Motor Insurance Bureau has promised to work with insurers and brokers to support police in their roadside enquiries.
Broker calls for pragmatism from insurers as SSP outage continues
Bollington advises that insurers are recognising the need to be practical and hold cover for brokers as SSP systems remain down.
Brokers must face up to Brexit risks, says law firm
DAC Beachcroft warns brokers not to focus on Brexit only at the expense of other challenges.
SSP outage unlikely to be solved today
Software provider says it has informed the FCA and MIB about the service interruption.