SSP apologises to extremely frustrated customers

Supercomputer graphic

Technology company confirms work undertaken with MIB and insurer partners to agree emergency processes.

SSP has said sorry for the ongoing problems facing some brokers after a power outage at the company's Solihull Data Centre.

Affected users have complained of no access to emails, records and contact details to clients.

Frustrated brokers have criticised the firm for leaving them unable to do any work particularly on renewals and finding quotes for new business.

They have also warned of the long-term impact of the downtime on their businesses.

Update
In an update on the situation Steve Pearson

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Applied updates on commercial push

Applied Systems has confirmed Arch Insurance is about to enter the pilot phase of onboarding and will be live on the Applied Epic broker management system in April, with Iprism and Ark to follow and more promised in 2024.

GIC completes Miller deal

Institutional investor GIC has completed the takeover of Miller, buying out previous co-investor private equity house Cinven.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: