SSP says it will remove brokers from FCA-requested list

Financial Conduct Authority

Software house admits that FCA has asked for a list of brokers affected by outage but offers firms the chance to be removed from the list.

SSP has confirmed this afternoon (2 September) that it has been asked to supply a list of brokers affected by the outage, which has been ongoing since 26 August, to the Financial Conduct Authority by 5.00pm today.

In an update to those affected the software house offered brokers the opportunity to be removed from the list going to the FCA if they made contact in time.

The note obtained by Insurance Age stated: "The FCA have been in contact with SSP asking for a list of brokers affected by the service interruption by 5pm today.

"We have had a few brokers contact us expressly asking not to be included in any list to the FCA. We will remove these brokers from the list and send a list of the rest of the affected brokers to the FCA today."

SSP asked brokers who wished to be omitted from the list to email them.

The FCA again declined to comment.

The update also advised that the providers "is continuing restoration and a more complete update will follow".

It added: "Once again, we apologise for the disruption caused to our affected customers by this incident. We are working 24/7 to restore the service."

It was revealed this morning that SSP had suffered a new setback as it attempted to fix the problem following last week's outage.

SSP responded to requests for comment on 6 Seotember with a spokesperson stating:"We have been collaborating and working closely with the FCA who are satisfied with the information that has been provided to them. We have had a few brokers state they will engage with the FCA directly on the issue, so we are ensuring we send a list of brokers to whom this doesn't apply.

"Once again, we would like to express our disappointment about the delay, disruption and frustration experienced by our customers, for which we sincerely apologise".

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