Skip to main content

Enhancing efficiency in IBA processes for a leading insurance broker

Sponsored by ?

This resource was paid for by a contributing third party.

A leading independent insurance distribution platform in the UK faced severe operational friction within its Insurance Broker Accounting (IBA) and creditors processes. Relying on legacy systems and a Business Process Outsourcing team of 200 employees, the firm struggled with manual data preparation and a lack of real-time visibility. This labour-intensive approach required extreme precision and consumed significant resources, hindering the firm’s ability to focus on high-value debt recovery.

AutoRek implemented an intelligent automation solution to consolidate internal and external data. The platform automates premium payment allocations, disaggregates bulk payments, and flags outstanding matches for immediate review.

Read this case study to find out how the leading insurance broker achieved the following outcomes:

  • 75% workload reduction: Eliminated manual data preparation steps, reducing the team’s workload by approximately 75%.
  • Real-time reporting: Provided instant visibility into allocated versus unallocated cash for better decision-making.
  • Streamlined workflows: Automated the distribution of allocated cash items and identified policies for review.
  • Enhanced credit control: Automatically generated and emailed statements to third parties, improving the debtor position.

Download the case study

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

More related resources

ACAS: Helping businesses resolve employee disputes before they escalate

Disagreements between employers and employees are an inevitable part of running a business. This content highlights how the Advisory, Conciliation and Arbitration Service (ACAS) plays a vital role in helping employers and employees resolve workplace disputes fairly and efficiently.

One broker, four systems: What consolidation leaves in the back office

Acquisitions in UK broking are usually justified on the front end, but the back end rarely features in the rationale, and it is where the cost turns up. This content highlights the challenges associated with convergence and the questions worth asking before the next broker acquisition.

How to deal with anti-social tenants

Anti-social tenant behaviour can be stressful for landlords. When tenants engage in anti-social behaviour, landlords are often left wondering what rights they have and how the eviction process works. This content highlights how early action can help landlords reduce the risk of costly disputes.

Don't let mould take hold

With proactive maintenance, landlords can reduce the risk of damp and mould developing and provide a safer, more comfortable home for tenants. This content provides some key tips for landlords to help prevent damp and mould issues this winter.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: