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Time to raise the bar

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With the arrival of the Financial Conduct Authority and softening rates in parts of the market, this is not the time for complacency, says Clare Ryder

“The state of the market” is something that comes around periodically, turning up like the proverbial bad penny.

As is often the case, the market is much as it has always been – travelling an endless trajectory between profit and loss, then back again.

Rates hardened, particularly in motor, and insurers were restricting capacity to sections of the market in an attempt to improve results, spurred on by increasing claims costs, spiralling expenses and combined operating ratios which were looking

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Interview: Gallagher’s Karen Greenhalgh

Karen Greenhalgh, head of broking and placement for the commercial division at Gallagher in the UK, details her route into insurance, being one of the very first recruits when the US giant entered the retail market, and following her recent promotion her vision for her new role at the consolidating behemoth.

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