The good, the bad and the average


No aspect of a commercial insurer's service matters more to brokers than the speed, efficiency and fairness with which it pays out on clients' claims. Yet this year's Insurance 360 Business Insurers' Insight Study found that performance here often left much to be desired. Results spanned a broad range. Evergreen and Chubb came top, with 84% and 83% respectively. But three of the UK's biggest insurers scored just 55-58%, while Quinn and Tradex landed in the 40s.

So how did brokers fare with each

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