Biba's website is an ineffective tool

I have never found the British Insurance Brokers' Association (Biba) website easy to navigate, so it was interesting to discover that Biba has been asking members to update their listings on its website under the consumer section.

Recently, Biba's consumer calls have been taken over by an outside call centre that is, if I am honest, not particularly effective. I have also seen that Biba has been making a push in the press to encourage members of the public to use Biba, which is no bad thing.

H

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