The hottest insurance gossip

Insurance Age staff
01 May 2005

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Polly had an email from a disgruntled broker this month venting his spleen over the Financial Services Authority (FSA) time limits for dealing with complaints. He explained to the bemused Polly that he was having a discussion with a colleague concerning the above and was advised that "in accordance with the FSA Handbook, that if the complainant does not reply (within or after eight weeks), the firm is required to continue to comply with DISP 1.4.5R, and the time limits in DISP 1.4.5R therefore

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