Broking Break: Your top five
The jailing of a fraudster led the clicks this week, followed by profits, a buyout, an FCA warning and an apology from the CII.
5) CII apologises after complaints procedure failure
The Chartered Insurance Institute has issued an apology after a serious blunder meant a complaint wasn't actioned in over a month.
The trade body has now promised to investigate the error after concerns were raised following how it had audited a member.
Attention will focus on a review to look at how complaints are handled in the future to make the system failsafe.
4) FCA warns of fake emails that appear to use its address
The
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